Useful Information

Social Presence Case Study – Pinterest



MADE.COM has collaborated with 60 designers to make unique, well-designed home decor affordable and accessible to everyone. Their products are available across Europe, and as part of their ambitious growth strategy, MADE.COM used Pinterest to increase transactions by 106% and revenue by 173%.

Our customer is a savvy online operator, with a keen eye for style. They spend a lot of time on visual platforms like Pinterest, using it to plan key life events. – Hannah Pilpel, Social Project Manager

Growing a Pinterest ecosystem

Every day, people save more than 5 million home decor Pins. That’s why when MADE.COM launched their company in March 2010, they made sure to create their Pinterest profile soon after. On Pinterest, they knew they could reach a design-forward audience looking for help with renovating rooms or decorating new apartments.

“With home decor being one of the biggest categories of content on Pinterest, it allows us to talk to people when they’re in this planning phase,” said Hannah Pilpel, Social Project Manager.

When they started using Pinterest, MADE.COM created boards with popular design trends. Today, Pinterest has become a vital piece of MADE.COM’s growth strategy—they’ve expanded their content and integrated Pinterest in all other channels and platforms.

Their Pins now include guest-curated boards from prominent Pinners, as well as photos from Made Unboxed, a real-time gallery of images from actual customers. MADE.COM also uses their Pins to test different design trends—if certain types of Pins resonate with people, they’ll use that information to create blog posts, social content and emails. (In their emails they even include a banner back to Pinterest to fuel more saves and clicks!)

“From Pinterest Analytics we’re able to see what other interests our audience has. We use these insights when developing wider content ideas that’ll be of interest to our audience in other marketing channels,” said Pilpel.

Showing more with Rich Pins

One of MADE.COM’s goals on Pinterest is to help people learn more about their pieces, which is why they started using Rich Pins. Rich Pins include extra information like product name, price and availability. These little details make a huge difference, since they’re often key to encouraging people to take action with the Pin.

By amping up their Pinterest presence with Rich Pins and a diverse set of content, MADE.COM has seen dramatic results in just a few months:

36% increase in traffic to their site
51% increase in conversions
106% increase in transactions
173% increase in revenue

31.600 Followers on Pinterest

With Pinterest Analytics, see what people like from your profile and what they save from your website. Get new data about your audience, too, so you can learn what your customers really want.